Shipping Policy

Shipping Policy

Welcome to Universa! We're delighted to have you as a valued customer. Below, you'll find comprehensive information about our shipping process. If you have any questions or need further assistance, please don't hesitate to contact us at info@shopuniversa.co.

1. Shipping Carriers

At Universa, we partner with reputable shipping carriers to ensure your orders are delivered securely and promptly. Our primary carriers include:

  • DHL
  • USPS
  • UPS

2. Shipping Rates & Delivery Times

Domestic Shipping (Within the USA)

  • Standard Shipping: 3-7 business days
  • Express Shipping: 1-3 business days

Shipping rates are determined based on your location and the size of your order. The exact shipping cost will be calculated at checkout.

International Shipping

Delivery times for international orders vary by destination, typically ranging from 7-21 business days. Shipping rates for international destinations are calculated at checkout based on your location.

3. Order Processing Time

Please allow 1-2 business days for order processing. Orders placed after 12 PM EST or on weekends and holidays will be processed on the next business day.

4. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can track your package through the carrier’s website or via the tracking link provided in your email.

5. Customs, Duties, and Taxes

For international orders, customs fees, import duties, and taxes may apply. These charges are not included in our shipping costs and are the responsibility of the customer. We recommend checking with your local customs office for detailed information on these fees before placing your order.

6. Lost or Stolen Packages

Universa cannot be held responsible for lost or stolen packages. If your tracking information indicates that your package has been delivered but you have not received it, please contact the shipping carrier directly for assistance.

7. Shipping Address Accuracy

Please ensure your shipping address is correct before completing your order. If an incorrect address is provided and your package is returned to us, we will contact you to arrange re-shipment. Please note that additional shipping charges may apply for re-shipment.

8. Contact Us

If you have any questions or concerns about your order or our shipping policy, please contact us at info@shopuniversa.co. We are committed to providing you with the highest level of service and are here to assist you with any inquiries.